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The Researching Paralegal

Category Archives: Supervising Support Staff

CLIENT GRIEVANCES – HOW TO AVOID THEM AND WHAT TO DO WHEN YOU HAVE ONE

31 Saturday Oct 2020

Posted by Celia C. Elwell, RP in Law Office Management, Legal Ethics, Rules of Professional Responsibility, Supervising Support Staff

≈ Comments Off on CLIENT GRIEVANCES – HOW TO AVOID THEM AND WHAT TO DO WHEN YOU HAVE ONE

Tags

Attorney Discipline, David Bright, Malpractice, St. Mary's Journal on Legal Malpractice and Ethics

Avoiding Grievances: 25 Things You Can Do, David Bright, St. Mary’s Journal on Legal Malpractice and Ethics, 270 (2016) (with hat tip to William P. Statsky)

https://commons.stmarytx.edu/cgi/viewcontent.cgi?article=1063&context=lmej

I was taught that the biggest client complaint to bar associations was lack of communication. Failing to return calls, respond to emails or correspondence, and requests for updates on the status of the case were the best ways to earn a grievance. Incompetence, lack of representation, and disputes over fees and costs were not far behind.

Mr. Bright’s essay, from the Texas perspective, is nonetheless an excellent refresher and reminder for all of us. Paralegals and legal support staff – do not think you are off the hook. You represent your attorney and employer. These ethical considerations are important for you as they are for your attorney. -CCE

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New Jersey Lawyers Use Paralegal to Spy on Facebook and Cross the Ethical Line.

30 Saturday Apr 2016

Posted by Celia C. Elwell, RP in Attorney Discipline, Legal Ethics, Social Media, Supervising Support Staff

≈ Comments Off on New Jersey Lawyers Use Paralegal to Spy on Facebook and Cross the Ethical Line.

Tags

Facebook, Findlaw, Jonathan R. Tung, Legal Ethics, Paralegal Ethics, William P. Statsky

NJ Lawyers Get Sanctioned for Facebook Spying, by Jonathan R. Tung, Esq., Strategist, The FindLaw Law Firm Business Blog (with hat tip to William P. Statsky)

http://bit.ly/1X0X44k

When news came out that two New Jersey defense attorneys had spied on a plaintiff through Facebook, there was obvious buzz within the legal community over bright-line rules and attorney ethics. Just what qualifies as an ‘unauthorized’ communication? Lawyers should always take steps to tread carefully in these ‘novel ethical issues.’ First impression or not, you don’t want to end up being the poster child.

Continue reading →

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Big Law Firms Miss $1.5 Billion Dollar Mistake.

07 Friday Aug 2015

Posted by Celia C. Elwell, RP in 2nd Circuit Court of Appeals, Diligence, Lawyer Supervision, Legal Ethics, Malpractice, Paralegals/Legal Assistants, Rules of Professional Responsibility, Supervising Support Staff

≈ Comments Off on Big Law Firms Miss $1.5 Billion Dollar Mistake.

Tags

Above the Law, Due Diligence, Joe Patrice, Legal Ethics, William P. Statsky

Mayer  Brown & Simpson Thacher Make Epic Screwup, by Joe Patrice, Above The Law (with hat tip to William P. Statsky)

http://abovethelaw.com/2015/01/mayer-brown-simpson-thacher-make-epic-screwup/

It is rare indeed to find such a dearth of responsibility among so many fine legal professionals. If you can, follow the bouncing ball. –CCE

Mistakes happen. It’s why pencils have erasers. But it’s also why law firms install tier after tier of increasingly senior professionals to second-guess every ounce of work product. It’s remarkably effective — and fairly lucrative on an hourly basis.

Unfortunately, the flip side of a tiered system is a tendency toward over-delegation. And that’s how an unwary paralegal ends up costing a bank millions. . . .

Continue reading →

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Legal Ethics and Conflicts of Interest – What Is Your Professional Duty?

19 Sunday Jul 2015

Posted by Celia C. Elwell, RP in Confidentiality, Confidentiality, Conflict of Interest, Ethics, Lawyer Supervision, Legal Ethics, Paralegals/Legal Assistants, Rules of Professional Responsibility, Supervising Support Staff

≈ Comments Off on Legal Ethics and Conflicts of Interest – What Is Your Professional Duty?

Tags

Client Confidentiality, Conflict of Interest, Legal Ethics

Regardless of whether you are a lawyer, judge, or paralegal, have you kept a list of every case on which you have worked? Does it include all the parties or only your client?

Christine Simmons recently posted an interesting article in the New York Law Journal in which the Court disqualified a White Plains attorney’s representation of his client. The attorney’s paralegal had, in the past, been involved with the opposing party. For this reason, the Court ruled to vacate the settlement due to tainted negotiations.

So back to my original question – when you were hired, did anyone ask you to look at the firm’s active client list to determine whether you had a conflict of interest? Shouldn’t this especially be the case if your practice is limited to only one or two specific areas of law where you often get repeat business from your clients?

Often, when a firm signs on a new client, it will run a conflict check through its database. It likely also sends an email to all the attorneys asking whether any have a conflict with this particular client. Are support staff and/or the IT Department included in this inquiry? Shouldn’t they if they will have access to the file or any communication with the client, regardless of what role they play in the preparation of the case?

Although every legal professional, lawyer and paralegal, are aware of their ethical obligation to confidentiality and conflicts of interest, how many of us have a complete list of every client and/or parties in each case we have ever worked? Should we? -CCE

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This Is So Wrong On So Many Levels.

03 Friday Apr 2015

Posted by Celia C. Elwell, RP in Ethics, Lawyer Supervision, Legal Ethics, Paralegals/Legal Assistants, Supervising Support Staff

≈ 1 Comment

Tags

Legal Ethics, Litigation, Paralegals, The Law for Lawyers Today, Thompson Hine LLP, Tom Feher

Florida Lawyers Face Disciplinary Charges After Representing “Bubba the Love Sponge Clem” Blog, by Tom Feher, Thompson Hine LLP, The Law for Lawyers Today, © Copyright 2006-2015 Globe Business Publishing Ltd (with hat tip to William P. Statsky!)

http://www.lexology.com/library/detail.aspx?g=7369afdc-2305-4a44-aa15-ee76a6effe33

There has been a long, ongoing discussion in our profession about whether paralegals should have a certain level of paralegal education or whether it is sufficient to have experience alone. This article makes a good argument that, one way or another, in-depth education in legal ethics is critical for paralegals and all support staff. This subject deserves, and needs, special attention.

We make the mistake of thinking that lawyers know every nuance to supervising paralegals, and that is not always the case. It is not enough pick up a short review of legal ethics at a CLE seminar. You should be brushing up constantly, just as you would court rules or any other integral part of your job.

This example is one of the most extreme ethical violations I have ever seen by paralegals and attorneys. You cannot make up this stuff. -CCE

Sometimes our lessons come in more bizarre ways than others. As reported by Law360 last week (subscription required), three Florida lawyers were charged by disciplinary authorities over a January 2013 incident involving the firm’s paralegal. The three lawyers were defending defamation claims against their client, who was a local radio talk show host known as ‘Bubba the Love Sponge Clem.’ The plaintiff was another radio personality.

Reports at the time suggested that, on the evening after the media-focused defamation trial started, the defense firm’s paralegal spotted plaintiff’s counsel at a local bar near his home. She contacted lawyers at her firm, returned to the bar with a friend, and sat down next to opposing counsel. Over the next two hours, the paralegal is reported to have lied about where she worked, flirted with opposing counsel and ordered drinks, including buying defense counsel a vodka cocktail and shots of Southern Comfort. She also stayed in touch with the three lawyers from her firm, sending them more than 90 texts and emails over the course of the evening. . . .

Continue reading →

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Lawyer Sanctioned For Throwing Paralegal Under The Bus To Explain Mistake To Court.

24 Tuesday Mar 2015

Posted by Celia C. Elwell, RP in Attorney Discipline, Lawyer Supervision, Legal Ethics, Paralegals/Legal Assistants, Rules of Professional Responsibility, Supervising Support Staff

≈ Comments Off on Lawyer Sanctioned For Throwing Paralegal Under The Bus To Explain Mistake To Court.

Tags

ABA Journal, Debra Cassens Weiss, Lawyer Supervision, Legal Ethics, Paralegals

Judge Sees ‘Self-Congratulatory Blather’ In Biglaw Brief; Paralegals Blamed For Error, by Debra Cassens Weiss, ABA Journal (with hat tip to William Statsky!)

http://tinyurl.com/na9l6gy

A Florida bankruptcy judge overseeing a fight between investors in a shuttered fashion mall made no secret of his dissatisfaction with a Duane Morris pleading during a sanctions hearing on Friday.

U.S. Bankruptcy Judge John Olson said the law firm appeared to be throwing a paralegal ‘under the bus’ when it blamed her for a mistaken court filing, and its sanctions brief was lacking the proper tone, the Daily Business Review (sub. req.) reports.

Continue reading →

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How A Dental Board Decision Could Affect The Business of Practicing Law.

07 Saturday Mar 2015

Posted by Celia C. Elwell, RP in Federal Trade Commission, Government, Legal Ethics, Paralegals/Legal Assistants, Rules of Professional Responsibility, Supervising Support Staff, Unauthorized Practice of Law, United States Supreme Court

≈ Comments Off on How A Dental Board Decision Could Affect The Business of Practicing Law.

Tags

Anti-trust, Board of Dental Examiners, Federal Trade Commission, Forbes, Ken Friedman, LegalZoom Inc., Monopoly, Non-Lawyers, Unauthorized Practice of Law

Could Dental-Board Decision Unlock Lawyer Control Of State Bar Regulations?, guest post Ken Friedman, Forbes

(Mr. Friedman is the Vice President of Legal and Government Affairs for LegalZoom Inc.)

http://www.forbes.com/sites/danielfisher/2015/03/04/dental-board-decision-could-unlock-lawyer-control/

Many state regulatory agencies are controlled by active members of the very professions they oversee. Last week, this fox-and-hen-house scenario was addressed by the United States Supreme Court, which ruled that such agencies are not immune to federal antitrust laws unless their actions are actively supervised by politically accountable government officials. While the case dealt specifically with dentistry (teeth whiteners everywhere, rejoice!), the ruling will have far broader ramifications for many professions, including how the practice of law is regulated.

In North Carolina State Board of Dental Examiners v. Federal Trade Commission, the Supreme Court upheld the FTC’s ruling that the Dental Examiners violated antitrust laws when they sent dozens of ‘cease and desist’ letters to teeth whiteners, claiming that they were engaged in the ‘unauthorized practice of dentistry.’ The letters and other strong-arm tactics worked – dentists in North Carolina established a monopoly over teeth-whitening services until the FTC intervened.

The Dental Examiners monopolistic campaign was modeled after a similar, if less successful, campaign engaged by the North Carolina State Bar.

The Supreme Court’s decision will have broad positive effects throughout the country. The Court’s ruling recognizes that letting professionals enforce their own monopolies creates a ‘real danger’ that they will act to further their ‘own interests,’ rather than the public interest. These practices increase prices to the detriment of consumers while decreasing consumer choice. The Court recognized that the problem is far worse when the boundaries of the state-granted monopoly are not ‘clearly articulated and affirmatively expressed as state policy,’ and the professionals are given the power to decide what is the ‘unauthorized practice’ of their profession.

This lack of clarity is not uncommon. For example, Rhode Island opens the door to this defining the unauthorized practice of law as the ‘doing of any act for another person usually done by attorneys at law in the course of their profession.’ They list a few examples, ‘without limiting the generality of the definitions.’

The active supervision concept is important. While the requirement is ‘flexible and context-dependent,’ the Court made clear that the ‘supervisor must review the substance of the anticompetitive decision, not merely the procedures followed to produce it.’ The supervisor cannot be a market participant and needs to have the power to veto or modify decisions. This will require significant interaction.

Regulating the practice of law is the classic example of active market participants protecting their monopoly. In its amicus brief, the NCSB states that its authority is vested in the State Bar Council, 65 of whose 68 members are lawyers.

The threat this poses is not idle. . . .

Continue reading →

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Don’t Have A PIN Lock On Your Phone? Hope Your Malpractice Insurance Is Up To Date.

16 Monday Feb 2015

Posted by Celia C. Elwell, RP in Android Phones, Attorney Discipline, Blackberry Phones, Cell Phones, Confidentiality, Cybersecurity, E-Filing, Emails, iPad, iPhones, Law Office Management, Legal Ethics, Legal Technology, Malpractice, Office Procedures, Passwords, Rules of Professional Responsibility, Supervising Support Staff, Technology, Technology

≈ Comments Off on Don’t Have A PIN Lock On Your Phone? Hope Your Malpractice Insurance Is Up To Date.

Tags

Android Phones, Confidentiality, Cybersecurity, DARKReading, Ed Hansberry, InformationWeek©, iPhones, Legal Ethics, Malpractice, PIN Lock, Smart Phones

Most Consumers Don’t Lock Mobile Phone Via PIN, by Ed Hansberry, DARKReading, InformationWeek©

http://tinyurl.com/plw76ut

My guess is that most people who use a smart phone access some kind of confidential information, such as your bank account or conversations with a client or the office. If you do not have a PIN lock on your smart phone, this truly is special kind of stupid.

This is not a hard one to understand. If you use your cell phone to communicate with clients, sync your phone to your office computer and docket, or attach yourself to your office and confidential information – without taking simple, basic security measures – you are  inviting a dangerous breach of confidentiality. -CCE

44% of respondents say it’s too much of a hassle, new survey reports.

People put a lot of sensitive info on their phones, but they often give little though to how secure their data is. In a survey by a security company, over half of the respondents said they didn’t bother with a PIN lock. This takes on a whole new dimension when you begin to understand how many of these people keep corporate data on the device.

Losing an unlocked phone can be far worse than losing a wallet. Emails on the device alone can reveal a wealth of information about the person, including where they bank, where they live, names of family members, and more. If company email is on the device, and it often is, there can be competitive information, salaries, system passwords, etc. If any of those emails contain links, often clicking on it will take you into the website, be it Facebook or a corporate portal.

According to Confident Technologies, 65% of users have corporate data on their phone, even though only 10% actually have a corporate issued device.

For that majority that don’t lock their phone at all, 44% said it is too much of a hassle to lock it and 30% said they weren’t worried about security. These are likely the same people that store things like social security numbers, passwords, and other sensitive information in text files or basic note applications. They may even store their computer’s password on a Post-It Note in their center desk drawer. . . .

Continue reading →

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Over-Delegation? Something Was Bound To Go Wrong!

22 Thursday Jan 2015

Posted by Celia C. Elwell, RP in Law Office Management, Legal Ethics, Supervising Support Staff

≈ Comments Off on Over-Delegation? Something Was Bound To Go Wrong!

Tags

Above the Law (blog), General Motors, J.P. Morgan, Joe Patrice, Legal Ethics, Mayer Brown Simpson Thatcher, Paralegals, Supervision of Support Staff, Synthetic Lease, UCC

Mayer Brown Simpson Thatcher Make Epic Screwup, by Joe Patrice, Above The Law Blog

http://abovethelaw.com/2015/01/mayer-brown-simpson-thacher-make-epic-screwup/

Mistakes happen. It’s why pencils have erasers. But it’s also why law firms install tier after tier of increasingly senior professionals to second-guess every ounce of work product. It’s remarkably effective — and fairly lucrative on an hourly basis.

Unfortunately, the flip side of a tiered system is a tendency toward over-delegation. And that’s how an unwary paralegal ends up costing a bank millions.

era; loaned a good chunk of cash to General Motors as part of a $300 million synthetic loan. It also, in a completely unrelated agreement, joined other lenders in loaning GM $1.5 billion. When GM paid off the first loan, it prepared documents to release J.P. Morgan’s interest in GM property used to secure the $300 million. And that’s when this happened, according to the Second Circuit’s opinion:

A Mayer Brown partner assigned the work to an associate and instructed him to prepare a closing checklist and drafts of the documents required to pay off the Synthetic Lease and to terminate the lenders’ security interests in General Motors’ property relating to the Synthetic Lease. One of the steps required to unwind the Synthetic Lease was -to create a list of security interests held by General Motors’ lenders that would need to be terminated. To prepare the list, the Mayer Brown associate asked a paralegal who was unfamiliar with the transaction or the purpose of the request to perform a search for UCC‐1 financing statements that had been recorded against General Motors in Delaware. (emphasis added)

The paralegal passed the assignment on to one of the dudes in the mailroom and the cheese stands alone. . . .

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Is It Time For A “Bring Your Own Device” Policy for Your Law Office?

01 Tuesday Jul 2014

Posted by Celia C. Elwell, RP in Android Phones, Apple, Blackberry Phones, Cell Phones, Clouds, Computer Forensics, Confidentiality, Cybersecurity, Disaster Preparedness, Emails, Encryption, Google, Intellectual Property, iPad, iPhones, Law Office Management, Legal Blogs, Legal Ethics, Legal Technology, Mac, Management, Marketing, Passwords, PC Computers, Social Media, Supervising Support Staff, Tablets, Technology, Using Social Media

≈ Comments Off on Is It Time For A “Bring Your Own Device” Policy for Your Law Office?

Tags

Apple, Blackberry Phone, Cell Phones, Confidentiality, Curo Legal Blog, Cybersecurity, iPads, iPhones, Legal Ethics, Mobile Device Policy, Passwords, Tablets, Will Harrelson

Mobile Device Security for Lawyers: How Solos and Small Firms can Ethically Allow Bring Your Own Device, by Will Harrelson, Curo Legal Blog (with hat tip to Jeff Richardson, iPhone J.D. Blog!)

http://tinyurl.com/lrrnp7g

The Start of Bring Your Own Device Policies

It really is the iPhone’s fault. Yes, Apple is to blame for designing the most desirable piece of technology of the last decade. So desirable, in fact, that employees of all stripes requested (and, often, begged) their IT departments to toss the increasingly-‘corporate’ Blackberry out the window and allow the use of their personal iPhones for corporate emails and calls. As a result, we have been living in the age of ‘Bring Your Own Device’ where employees use a single personal mobile phone (or tablet) for both their personal email, texting, and social media while also using it for work email, word processing, and other enterprise applications.

Before the Bring Your Own Device era, a company’s greatest out-of-office security concern was an employee who left a briefcase in a taxi. Today, the worry is an employee misplacing a device the size of wallet containing almost limitless amounts of data that criminals or hackers would easily and quickly exploit if given the chance. Clearly, there is an obvious financial motivation for all businesses to protect their own or customer’s sensitive data.

However, lawyers face particular ethical consequences if they fail to take reasonable efforts to either investigate the technologies that they implement or protect their client’s confidential information. . . .

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Your Management Style – Do You Fix It Or Improve It? It’s Hard To Do Both.

15 Sunday Jun 2014

Posted by Celia C. Elwell, RP in Law Office Management, Legal Ethics, Management, Supervising Support Staff

≈ Comments Off on Your Management Style – Do You Fix It Or Improve It? It’s Hard To Do Both.

Tags

Jill Geisler, Law Office Management, Leadership, Managers, Poynter

5 Reasons Managers Are Addicted To “Fixing” – And How To Recover, by Jill Geisler, Poynter.com

http://tinyurl.com/pn83wov

I admit it. I’m a recovering fixer. Show me a piece of copy and my fingers get itchy. I crave contact with a keyboard, with a gnawing urge to tweak someone’s writing a little — or maybe a lot.

Then I remind myself of the pledge I took years ago:

‘Remember, Jill. Sit on your hands. Coach, don’t fix.’

I adopted that mantra so I’d have to learn how to help my newsroom staff improve their work without taking away their ownership, responsibility, and too often, their pride in performance. I’d have to learn to teach, not just do. Moreover, I’d need to teach in a way that would help people discover ideas and approaches for themselves, instead of just following instructions from the boss.

Now, in my leadership workshops, when I identify myself as a recovering fixer, I ask if there are any others like me in the room.

I’m never alone.

Many of the aspiring great bosses my workshops say they, too, are hooked on fixing. They’re also the ones who play catch-up on all their other daily duties as they hand-polish the work of others. But it’s become their way of life. Maybe it’s your reality, too.

Why are managers so addicted to fixing? I’ve identified top five reasons: . . . .

 

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Beautiful Young, Dead Paralegal Found in Bathtub of Attorney Boss Who Has Possible Mob Connections.

17 Monday Feb 2014

Posted by Celia C. Elwell, RP in Criminal Law, Employment Law, Ethics, Grand Jury, Law Office Management, Legal Ethics, Management, Paralegals/Legal Assistants, Social Media, Supervising Support Staff, Using Social Media

≈ Comments Off on Beautiful Young, Dead Paralegal Found in Bathtub of Attorney Boss Who Has Possible Mob Connections.

Tags

A. Charles Peruto Jr., Above the Law (blog), Accidental Death, Alcohol, David Lat, District Attorney Seth Williams, Grand Jury, Julia Papazian Law, Paralegal, Philadelphia, Philadelphia District Attorney’s Office

Paralegal’s Death In Boss/Boyfriend’s Bathtub Declared Accidental, by David Lat, Above the Law Blog

http://tinyurl.com/k6fafzo

 Last May, a 26-year-old paralegal by the name of Julia Papazian Law was found dead in the bathtub of her boss and boyfriend, prominent Philadelphia defense attorney A. Charles Peruto Jr. The news set tongues wagging in Philly. It had all the elements of a tabloid tale: a beautiful young woman, a wealthy and successful lawyer, and possible organized-crime connections. (Peruto has represented such prominent alleged Mob figures as Joey Merlino and Nicodemo Scarfo.) . . .

A grand jury was convened, conducted an investigation, and concluded there was no evidence that the paralegal’s death was anything but accidental. I saw no discussion or evidence of an investigation of any ethical or employment violations concerning the employer/employee relationship.

After the grand jury’s investigation, the paralegal’s boss used Facebook to reply to the District Attorney in a direct and explicit statement. -CCE  

http://tinyurl.com/lnbb9gh

 

 

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Spread The Love.

16 Sunday Feb 2014

Posted by Celia C. Elwell, RP in Law Office Management, Legal Ethics, Management, Supervising Support Staff

≈ Comments Off on Spread The Love.

Tags

Daniel E. Cummins, Law Office Management, Management, Professionalism, Supervising Support Staff, TORT TALK

Spread A Little Love: Being Pleasant And Considerate Is Part Of Being A Professional, by Daniel E. Cummins, TORT TALK

http://www.torttalk.com/2014/02/spread-little-love-article-for.html

Excellent relationship advice for all professionals. -CCE

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