Avoiding Grievances: 25 Things You Can Do, David Bright, St. Mary’s Journal on Legal Malpractice and Ethics, 270 (2016) (with hat tip to William P. Statsky)
I was taught that the biggest client complaint to bar associations was lack of communication. Failing to return calls, respond to emails or correspondence, and requests for updates on the status of the case were the best ways to earn a grievance. Incompetence, lack of representation, and disputes over fees and costs were not far behind.
Mr. Bright’s essay, from the Texas perspective, is nonetheless an excellent refresher and reminder for all of us. Paralegals and legal support staff – do not think you are off the hook. You represent your attorney and employer. These ethical considerations are important for you as they are for your attorney. -CCE