40 Essential Rules Of Client Management (Collected Over 10 Years), by Matthew Stibbe, Bad Language Blog
For the last decade, I’ve been compiling a list of ‘rules’ for client management based on very personal, subjective reactions to things that happened to me, mainly in the business world. I was partly inspired by NASA’s 100 rules for project managers.
I always meant it to be very personal and some of the rules relate to very specific things that happened to me. But I realised that with proper scrubbing it might be interesting for you too. . . .